How Contact Center Agents View Customer Experience
“Customer experience” was a big buzz phrase in 2015, and will likely continue to be a priority as companies take more modern approaches to traditional customer service via Web chat, social media, or through the phone. At the heart of every contact center …
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Daily Archives: January 29, 2016
Australian employers free to spy on workers’ email, online chats, and smartphones without warning
Australian employers free to spy on workers’ email, online chats, and smartphones without warning
Workplace privacy concerns re-emerged earlier this month after the European Court of Human Rights ruled on the case of a 36-year-old Romanian engineer fired for sending messages to his fiancee and brother in an online chat program installed at his employer …
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How hedge fund traders shared inside information while playing 'Call Of Duty'
How hedge fund traders shared inside information while playing 'Call Of Duty'
Perhaps the most creative method, though, was the use of video-game chat rooms. “Things like PlayStation and Xbox, brilliance here — get on the internet, play anyone else in the world in a game like ‘Call Of Duty’ and be able to get in a private bunker …
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Tickets to see Edward Snowden's videochat at CU-Boulder on sale Monday
Tickets to see Edward Snowden's videochat at CU-Boulder on sale Monday
Tickets to see Edward Snowden speak via video at the University of Colorado next month go on sale Monday morning. Tickets are $2 for students, $10 for CU employees and $20 for members of the public. Students and employees with a CU ID can get tickets at …
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6 things Saudi Arabia and Iran have in common
6 things Saudi Arabia and Iran have in common
Now, like a master under assault from the very attack dog it trained, the Kingdom … United Nations Human Rights Council. Though as The Guardian reports, the Saudis aren’t as vicious as Iran, “In contrast to Iran, though, there have been no ‘gay …
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US envoy for human and LGBTI rights set to visit
US envoy for human and LGBTI rights set to visit
TAIPEI — Randy Berry, the special United States envoy for the human rights of lesbian, gay, bisexual, transgender, and intersex (LGBTI) persons, is scheduled to visit Taiwan from Sunday, according to the American Institute in Taiwan (AIT). During his …
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New York theatre rebel Penny Arcade brings show to Adelaide Fringe
New York theatre rebel Penny Arcade brings show to Adelaide Fringe
“Hey, how you doin’,” says Penny Arcade, stopping here and there to chat, before stepping onstage … AIDS epidemic and the women’s and gay rights movement, and was a smash hit off Broadway as well as in Australia, where she delivered a record …
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'We'd see whose went limp first' Is David McIntosh a flop?
'We'd see whose went limp first' Is David McIntosh a flop?
Clearly not taking a leaf out of his ex Kelly Brook’s book and keeping his answers short and sweet, David joked his way though a chat with site GuysLikeU. When the notorious ladies man was asked how he would like to spend the day if he was gay, David …
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Sanders says Obama will remain neutral in Democratic race
Sanders says Obama will remain neutral in Democratic race
In a short while from now, President Barack Obama is scheduled to have a private chat with Vermont Senator and Democratic presidential contender Bernie Sanders in the Oval Office. The meeting comes at an important moment for Sanders, as he gears up to …
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