Banks Look to Automation, Personalization to Deliver More Proactive Customer Service
NEW YORK, Jan. 26, 2016 (GLOBE NEWSWIRE) — There are more ways than ever to interact with your bank, from email and text messaging to social media and live chat. But what if you didn’t need to reach out in the first place? That’s the question banks are …

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London mental health trust doctors use Skype for patient consultations
The trust is in the process of rolling out Skype consultations across its sites, meaning that, instead of having to come into hospital for an outpatient appointment, patients can video chat with their clinicians from the comfort of their own home.

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Canada’s “Gay Blood Ban” may see change
Advocates are hoping that Canada’s controversial policies surrounding blood donations from men who have sex with men (MSM) may change in the near future with the new Liberal majority government. Before 2013, the Canadian Blood Services (CBS) policy was …

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Accenture : Hospitals Need To Renew Their Digital Strategies To Reclaim Patient Engagement
Accenture found patients are already looking elsewhere to meet their needs, with 7 percent changing healthcare providers as a result of poor experiences with online customer service channels, including mobile apps and web chat. This pattern could …

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Australia Day: a day to come together, not divide
took direct aim at those unhappy with today’s Australia. “Remember, if you don’t like our democratic rights, liberties and laws, equality for all, including women — gay and indigenous people — there are plenty of other countries to choose from …

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Desert Vista school officials, students react to photo of racial slur
Recent statistics show younger teens across the country are falling prey to online sex predators and cyber bullies. A new initiative, launched by two special agents who investigated cybercrimes, aims to use real-life experiences to warn children about the …

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Child sex crime sting ends in 15 arrests in Pinellas County
Detectives said the suspects used social media, chat rooms and online classified ads. “These people need to go to jail. They need to stay there for a long time, and we gotta get them off the streets,” Sheriff Bob Gualtieri said. Sheriff Gualtieri said the …

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Weather warning as Storm Jonas sweeps in
However, in the United Kingdom it will mainly be rain and wind … “I’m proud to be the first openly gay man to win the Oscar”. Well, 95 minutes into his first English game, the new Swansea manager may want to take a fresh look at the meaning of the …

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